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Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than…

Your company is paying an unseen tax—just for having disengaged employees. It doesn’t appear on your financial statements, but it quietly affects your bottom line…

As a leader, you know full well the challenges of implementing change at work. Inexplicably, small changes that seem inconsequential can elicit the most resistance.…

One of my favourite leadership quotes comes from John Quincy Adams who defined a leader as someone whose “actions inspire others to dream more, learn…

Have you begun thinking about what next year will bring for you, your team, and your organization? Perhaps you’re part way through a 3-5 year…

Great leaders are great trust builders. Leadership success, in every industry, in every country, in every family, is determined by the strength of relationships. Strong…

Employee engagement is a popular buzzword often heard in the hallowed corporate hallways, in HR meetings, and in leadership training classes. We all want it.…