Category: Leadership Team Effectiveness

Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred Reichheld, a consultant from the international consulting firm Bain & Co…

Your company is paying an unseen tax—just for having disengaged employees. It doesn’t appear on your financial statements, but it quietly affects your bottom line every day. I remember an old television commercial that showed dollar signs floating out of a house as the company tried to sell insulation, furnaces, or other home improvements. We…

As a leader, you know full well the challenges of implementing change at work. Inexplicably, small changes that seem inconsequential can elicit the most resistance. This can cause us to fear the larger changes, and cause us to make matters worse. There is a way to make these changes go more smoothly, and it starts…

One of my favourite leadership quotes comes from John Quincy Adams who defined a leader as someone whose “actions inspire others to dream more, learn more, do more and become more.” When we first step into leadership we develop a certain skillset that helps others grow at an individual level. As we ourselves rise in…

Do you have a strategy for developing the leaders at your company? Is there a plan for your personal leadership development? You might have a strategy for the business, but this is not the same thing. The current estimate is that 36% of businesses do NOT have a strategy for developing their leadership talent. Forbes…

Have you begun thinking about what next year will bring for you, your team, and your organization? Perhaps you’re part way through a 3-5 year strategic plan and are not ready to take on a new direction quite yet. But if you are thinking about your strategy for the coming year or years, how will…

There is nothing like the feeling of achieving a very important goal. When you’ve been working on something for a while, and you have given it your all, successful completion is something to celebrate. While there is a psychological aspect that we need to understand when it comes to goal achievement, there is actually a…

Great leaders are great trust builders. Leadership success, in every industry, in every country, in every family, is determined by the strength of relationships. Strong relationships are built on a foundation of trust. As a leader, the greatest skill you can possess is the ability to earn, build, and maintain trust. People often believe that…

Employee engagement is a popular buzzword often heard in the hallowed corporate hallways, in HR meetings, and in leadership training classes. We all want it. We all work hard to get it. But what exactly is it? Simply put, engagement is the results we get when our employees bring not only their heads and their…