Author: Dawn Frail
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Measure What Matters
Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred Reichheld, a consultant from the international consulting firm Bain & Co…
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ChatGPT… friend or foe?
Have you jumped on the AI bandwagon? I have to admit that I’m a bit late to the party because I didn’t really find it all that useful for the kind of work that I do. My writing is typically my analysis and thinking on a topic and for some reason I’ve resisted getting “help”…
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It’s Just Not Fair!
When someone accuses you of not being fair, it can be confusing, disconcerting and downright troubling. As a leader, you work extremely hard to ensure you treat people fairly; your team, your customers, your peers. Perhaps the issue is not whether or not you are being fair, but rather what happens when people have different…
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The Perfect Storm that can sink even the best leader
The coronavirus has shown us how flat and how closely knit the world actually is. Images around the globe show the eerie impact on life and the economy. Messages of hope proclaim that we are all in this together. While it’s true that we’re all in the same storm, we’re not all in the same…
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High Cost of Low Engagement
Your company is paying an unseen tax—just for having disengaged employees. It doesn’t appear on your financial statements, but it quietly affects your bottom line every day. I remember an old television commercial that showed dollar signs floating out of a house as the company tried to sell insulation, furnaces, or other home improvements. We…
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Can you measure leader effectiveness?
One way to measure the effectiveness of a sales team is to look at the sales numbers. One way to measure the effectiveness of the sales leader is to look at the effectiveness of the team. One advantage the sales team has when it comes to measuring effectiveness is that it is measuring something tangible…
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How to avoid critical mistakes when communicating change
As a leader, you know full well the challenges of implementing change at work. Inexplicably, small changes that seem inconsequential can elicit the most resistance. This can cause us to fear the larger changes, and cause us to make matters worse. There is a way to make these changes go more smoothly, and it starts…
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7 Secrets for Successfully Leading Leaders
One of my favourite leadership quotes comes from John Quincy Adams who defined a leader as someone whose “actions inspire others to dream more, learn more, do more and become more.” When we first step into leadership we develop a certain skillset that helps others grow at an individual level. As we ourselves rise in…
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What’s your Leadership Development Strategy?
Do you have a strategy for developing the leaders at your company? Is there a plan for your personal leadership development? You might have a strategy for the business, but this is not the same thing. The current estimate is that 36% of businesses do NOT have a strategy for developing their leadership talent. Forbes…
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Are you dreading the strategic planning process?
Have you begun thinking about what next year will bring for you, your team, and your organization? Perhaps you’re part way through a 3-5 year strategic plan and are not ready to take on a new direction quite yet. But if you are thinking about your strategy for the coming year or years, how will…