Measure What Matters
Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred...
ChatGPT… friend or foe?
Have you jumped on the AI bandwagon? I have to admit that I'm a bit late to the party because I didn't really find it all that useful for the kind of work that I do. My writing is typically my analysis and thinking on a topic and for some reason I've resisted getting...
Walk Softly and Carry a Big Stick
When discussing how women can continue to be successful when pursuing their leadership careers, one topic that must be addressed is that of balance. But balance is no longer a question of balancing work with home and family, although that still continues to be a...
It’s Just Not Fair!
When someone accuses you of not being fair, it can be confusing, disconcerting and downright troubling. As a leader, you work extremely hard to ensure you treat people fairly; your team, your customers, your peers. Perhaps the issue is not whether or not you are...
The Perfect Storm that can sink even the best leader
The coronavirus has shown us how flat and how closely knit the world actually is. Images around the globe show the eerie impact on life and the economy. Messages of hope proclaim that we are all in this together. While it’s true that we’re all in the same storm,...
How to be better, not bitter
Recently a Harvard Business professor said something that I had. been thinking for years (yes, it’s great when a Harvard Business School professor validates your thinking!). It was during a presentation in Toronto by Dr. Laura Huang that I heard a powerful message...
What You Don’t Know CAN Hurt You
We hear in the news and we see in our workplaces evidence that discrimination, stereotyping and biases still exist. We believe it’s other people, and not us, who hold these limiting and unhelpful beliefs. If you ask us if we are biased against a group of people, we...
High Cost of Low Engagement
I remember an old television commercial that showed dollar signs floating out of a house as they tried to sell insulation, or furnaces, or some such thing. We can easily measure the cost of certain inefficiencies in our homes by looking at our utility bills. But is...
Can you measure leader effectiveness?
One way to measure the effectiveness of a sales team is to look at the sales numbers. One way to measure the effectiveness of the sales leader is to look at the effectiveness of the team. One advantage the sales team has when it comes to measuring effectiveness is...
