Measure What Matters

Measure What Matters

Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred...
Walk Softly and Carry a Big Stick

Walk Softly and Carry a Big Stick

When discussing how women can continue to be successful when pursuing their leadership careers, one topic that must be addressed is that of balance. But balance is no longer a question of balancing work with home and family, although that still continues to be a...
What You Don’t Know CAN Hurt You

What You Don’t Know CAN Hurt You

We hear in the news and we see in our workplaces evidence that discrimination, stereotyping and biases still exist.  We believe it’s other people, and not us, who hold these limiting and unhelpful beliefs.  If you ask us if we are biased against a group of people, we...
7 Secrets for Successfully Leading Leaders

7 Secrets for Successfully Leading Leaders

One of my favourite leadership quotes comes from John Quincy Adams who defined a leader as someone whose “actions inspire others to dream more, learn more, do more and become more.” When we first step into leadership we develop a certain skillset that helps others...

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